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Information provided according to Sec. 5 German Telemedia Act (TMG):

Mailing address
Karatbars International GmbH Vaihinger Straße 149A 70567 Stuttgart Germany

Contact & Support
For Karatpay requests, please reach out via email to support@karatpay.net. For Karatbit Exchange requests, please reach out via email to support@karatbit.com. For Karatbars and Karatgold.sg requests, please reach out to support@karatbars.com.
You can also call one of the phone numbers below in order to speak with one of the departments. EU Karatbars and Karatgold.sg support phone number: +49 (0) 711 128 970 00 US/CAN Karatbars and Karatgold.sg support phone number: +1 224 829 00 47 Please press 1 for a German, Spanish or French speaking support agent and 2 for English. Lines open German, Spanish and French Support Monday – Thursday: 9:30am – 12:30pm & 1:30pm – 6pm CET Friday: 9.30am – 12:30pm & 1:30pm – 4pm CET

Lines open English Support Monday 6am CET – Monday 6am CET

Register entry:
Registering court: Amtsgericht Stuttgart
Registration number: HRB 739615

Managing Director:Harald Seiz

VAT
VAT Id number according to Sec. 27 a
German Value Added Tax Act: DE280813147

Information concerning professional indemnity insurance:
BerufsgenossenschaftHandel und Warenlogistik
Gesetzliche Unfallversicherung
Körperschaft des öffentlichen Rechts
MB305M
68145 Mannheim
Scope of insurance: Germany/Deutschland

Company: Karatbars Korea
Business Reg Number: 395-36-00135
Address: #241,123, Dongil-ro, Seongdong-gu, Seoul

Karatbars offers an online shop or e-commece service for gold and luxury products. Karatbars does not operate any banking transactions and does not provide financial services within the meaning of §32 KWG (English: banking act). Karatbars does not have any authorization from BaFin for its activities. Statements about the BaFin by affiliates (including those of commercial nature) are NOT AUTHORIZED and are prohibited by Karatbars. To claim that Karatbars is recommended by BaFin is strictly forbidden. Any violation may result in legal consequences including the termination of an account.

Dispute resolution
We do not take part in online dispute resolutions at consumer arbitration boards.